In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement.
If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days.
If you have simply changed your mind, then you have to cover return shipping costs.
However; if the item is damaged faulty or in any way not as described, then you will not be responsible for the return postage.
If you are a consumer you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reasons you decide do not want to keep a product you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. Advice about your legal rights to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation which is when the contract between us is formed. If the products have already been delivered to you, you have a period of seven (7) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays and public holidays are not included in this period.
If you choose to cancel the contract we will refund you any money (including delivery charges) which you have paid us for that product. We will process the refund due to you as soon as possible and in any event within 30 calendar days of the day on which you gave us notice of cancellation. All you pay for is the return postage of the goods. In order to cancel the contract, please email: firstname.lastname@example.org to inform us that you wish to return the goods. For faulty goods or goods which were inaccurately described or incorrect please see below.
We will refund you on the credit card or debit card used by you to pay.
FAULTY / INCORRECT GOODS
As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from us which is faulty/broken or which you did not order, please contact us by email@example.com to email us to inform us within 30 days of purchase and we will arrange a refund including any applicable delivery charges or a replacement. In the event of you returning goods to us we will also pay you the reasonable cost of the return postage. Please contact us prior to returning the items and we will allocate you a returns code and we will advise you how to send or whether to send the items back to us.
The following items can’t be returned or exchanged
Due to the nature of these items, unless they arrive damaged or defective, we do not accept returns for:
Items on sale
Vane Polish Vouchers and ‘free’ items cannot be returned within the terms of our refund policy.
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty or damaged goods.
Conditions of return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When you return your order, please include a note in the parcel with the following details on it:
* Your order number
* Reason for return
* Which items you’d like exchanged or refunded
HOW TO RETURN YOUR ITEMS:
Return your items by post.
After a postal address has been sent to you by us, please return your items in a securely sealed parcel, including the original dispatch note and a completed returns form. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature on receipt).