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Delivery
We have a range of delivery options and timescales and charges will vary dependent on the delivery option chosen. Further details can be found below:

UNITED STATES

SERVICE PRICE WEIGHT DURATION DETAILS
Standard Delivery within United States $10 0.5 – 1KG 3-5 working days  

Weight above the already stated will attract a higher shipping fee.

Please note that Orders outside Lagos, Nigeria will attract extra charges depending on the location and weight of the order.

 

NIGERIA

SERVICE PRICE DURATION WEIGHT DETAILS
Standard Delivery within Lagos, Nigeria N1000 1 – 2 working days. 0.5 Kg – 1kg Please note that orders above 3kg may attract a higher fee.
Standard Delivery outside Lagos, Nigeria. Varies starting from N2,500 2 – 5 working days 0.5 kg – 1kg Please note that Orders outside Lagos, Nigeria will attract extra charges depending on the location and weight of the order. It will be delivered within 3-5 working days.

Weight above the already stated will attract a higher shipping fee.

Please note that Orders outside Lagos, Nigeria will attract extra charges depending on the location and weight of the order.

Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order when the risk will pass to you immediately.

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

When items are in stock delivery can be expected within 2 – 5 working days of placing an order. Deliveries are only made within the UK and Northern Ireland.

Please note we do not dispatch and delivery on Bank holidays, Saturdays and Sundays.

When the order is not in stock we will first find out an approximate delivery date, you will then be contacted with this information and you will have the choice to either cancel your order with a full refund of any monies paid or you may choose to continue with your order. We will also offer an alternative product where possible.

 

Free delivery

Free standard delivery is available on orders of $20 or more with a USA delivery address.

Deliveries outside the USA are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Purchases will be completed in dollars. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.

 

Cancellation

You may cancel your order immediately after placing it by contacting us via email on info@vanebeauty.com, Monday to Friday 10am – 5pm. If your products have already been dispatched, you can cancel your contract from the time it is placed and within one working days after the day of receipt of your goods for a full refund (excluding any delivery charges if applicable) by following our Refund policy. You may cancel your contract in respect of the following goods provided that they have not been opened or used and any seals on the product remain unbroken.

The following items have restrictions on whether they can be cancelled:

1: If you wish to return your order outside of the cancellation time period specified above please refer to our Refund Policy.

2: Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or to cover any loss.